CCXAI - Frequently Asked Questions (FAQ)
General
1. What is CCXAI?
CCXAI is an advanced Communication SaaS platform designed to enhance customer engagement. It offers VoIP calling, chat, video conferencing, screen sharing, and seamless CRM integration for businesses.
2. Who can use CCXAI?
CCXAI is ideal for businesses of all sizes, including customer support teams, sales departments, and enterprises looking for an efficient communication platform.
3. How does CCXAI improve customer engagement?
CCXAI enables businesses to interact with customers through multiple channels, including calls, chat, and video. It also provides real-time analytics, automation, and AI-driven insights to improve response times and customer satisfaction.
Features
1. What communication channels does CCXAI support?
- Call, Chat & PSTN
- Personalized Engagement
- Voice & Video Conferencing
- SMS Coming soon
- Mail Coming soon
2. Can CCXAI integrate with my existing CRM?
Yes, CCXAI integrates with popular CRMs and business applications to streamline workflows and improve customer interactions.
3. Does CCXAI provide call forwarding and transfers?
Yes, CCXAI allows call forwarding, transfers, and intelligent routing to ensure efficient call handling.
4. How many chats and calls can an agent handle simultaneously?
CCXAI enables an agent to manage:
- 1 active call
- Up to 3 chat conversations simultaneously
Setup & Usage
1. How do I set up CCXAI for my business?
You can sign up on our website, configure your communication channels, integrate with your CRM, and start using the platform immediately. Our support team is available to assist with onboarding.
2. Do I need to install any software?
No, CCXAI is a cloud-based SaaS solution, accessible through any web browser. However, mobile apps and desktop versions may be introduced in the future.
3. Can I customize workflows and call/chat flows?
Yes, CCXAI offers a Call & Chat Flow Builder powered by CCXAI, allowing businesses to create custom workflows based on their needs
Setup & Usage
1. How do I set up CCXAI for my business?
You can sign up on our website, configure your communication channels, integrate with your CRM, and start using the platform immediately. Our support team is available to assist with onboarding.
2. Do I need to install any software?
No, CCXAI is a cloud-based SaaS solution, accessible through any web browser. However, mobile apps and desktop versions may be introduced in the future.
3. Can I customize workflows and call/chat flows?
Yes, CCXAI offers a Call & Chat Flow Builder powered by CCXAI, allowing businesses to create custom workflows based on their needs
Security & Compliance
1. Is CCXAI secure?
Yes, CCXAI follows industry-leading security standards, including data encryption, secure APIs, and access controls.
2. Where is my data stored?
CCXAI stores data on secure cloud servers with compliance to data protection regulations.
Support & Assistance
1. How can I contact CCXAI support?
ou can reach out to our support team via:
- Live Chat on our website
- Email support
- Dedicated account managers for enterprise clients
2. Support Hours for CCXAI
- Standard Support: Monday to Friday, 9:00 AM – 6:00 PM EST (USA Business Hours)
- Priority Support: Extended hours or weekend availability for urgent issues (9:00 AM – 9:00 PM EST)
- Priority Support: Extended hours or weekend availability for urgent issues (9:00 AM – 9:00 PM EST)
- Email & Ticket Support: 24/7 response within X business hours (within 12–48 hours)
- Live Chat Support: Limited hours initially, expanding as demand grows