Privacy Policy for CCXAI Agent Widget
1. Information We Collect
- Agent Data: Name, email, login credentials, and usage logs.
- Customer Interaction Data: Conversations, chat history, and support requests.
- Device & Usage Information: IP address, browser type, and session data.
2. How We Use Your Data
- To facilitate customer-agent interactions.
- To improve support efficiency and monitor performance.
- To ensure compliance and security measures.
3. Data Protection & Security
- All communication is encrypted to protect privacy.
- Agent credentials and customer data are securely stored.
- Unauthorized access or misuse of data is strictly prohibited.
4. Third-Party Sharing
We do not sell or share agent/customer data with third parties except as required by law.
5. Your Rights & Contact Information
Agents can request access, modification, or deletion of personal data by contacting support@ccxai.com