Privacy Policy

Data Collection and Usage

Effective Date: January 20, 2025
Welcome to CCXAI, a product of SBNA Software Solutions. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, platform, and services.

1. Information We Collect

We collect different types of information to provide and improve our services:

1.1 Personal Information

1.2 Automatically Collected Information

1.3 Third-Party Data

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our communication platform.
Process payments, subscriptions, and transactions.
Improve customer support and personalize user experiences.
Detect and prevent fraud, unauthorized access, or security threats.
Comply with legal obligations and enforce our Terms of Service.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for collecting and processing your data includes:

Consent – When you voluntarily provide information.
Contractual Necessity – When processing is necessary to fulfill a service agreement.
Legitimate Interest – To improve services, prevent fraud, and maintain security.
Legal Compliance – When required by law.

4. Your Rights (GDPR & CCPA)

Depending on your location, you have the following rights regarding your personal data: GDPR (For EU/EEA Users)

Right to Access – Request a copy of your personal data.
Right to Rectification – Correct inaccurate or incomplete data.
Right to Erasure – Request deletion of your data under certain conditions.
Right to Restrict Processing – Limit how we process your data.
Right to Data Portability – Receive a copy of your data in a structured format.
Right to Object – Opt-out of certain processing activities. CCPA (For California Residents)
Right to Know – Request details on data collection and sharing.
Right to Delete – Request deletion of your personal data.
Right to Opt-Out – Prevent the sale of your personal data.
Right to Non-Discrimination – Not be penalized for exercising your privacy rights.

To exercise your rights, contact us at support@ccxai.in.

5. Data Security Measures

We take security seriously and implement:

6. Data Retention

We retain personal data for as long as necessary to fulfill our services, comply with legal obligations, and resolve disputes. When no longer needed, data is securely deleted or anonymized.

7. Third-Party Sharing & Integrations

We do not sell or rent your data. However, we may share it with: agreements. Legal authorities when required by law or to protect our rights.

8. International Data Transfers

If you access our services outside the United States, your data may be transferred and processed in compliance with applicable data protection laws.

9. Cookies & Tracking Technologies

We use cookies to enhance user experience. By using our website, you consent to our cookie policy. You can manage cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you via email or through our website.

11. Contact Information

For any questions or privacy-related concerns, contact us at:

Email: support@ccxai.in
Phone: +1 (402) 909-3281 / 0422 497 5904
US Office: 4430 Martel Drive, Cumming, GA 30040
India Office: Module No: 9,10, Ground Floor, Tidel IT Park ELCOT – SEZ, Villankurichi Rd, Coimbatore, Tamil Nadu 641014, India