Effective Date: 20-01-2025
Welcome to CCXAI, a product innovated by SBNA Software Solutions. By accessing or using our website and services, you agree to be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully before using our website, platform, and services.
Please read these terms of service and Our Privacy Notice carefully as they form a contract between you and SBNA Software Solutions and govern use of and access to the Services and Websites by you and all your stakeholders. In the event of a conflict between these terms of service and Our Privacy Notice, these terms of service shall prevail.
By accessing or using the Services or Websites, or authorizing or permitting any User or End User to access or use the Services or Websites, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company, organization or another legal entity, you are agreeing to these Terms for that Entity and representing to Us that You have the authority to bind such Entity and its Affiliates to these Terms, in which case the terms, “You”, “Your” or related capitalized terms used herein shall refer to such Entity and its Affiliates. If You do not have such authority, or if You do not agree with these Terms, you must not accept these Terms and may not access or use the Services or Websites.
You, as an individual, must be 18 years or older to access or use the Websites and the Services.
1. Acceptance of Terms
By accessing or using our website and services, you agree to comply with and be legally bound by these Terms, our Privacy Policy, and any other policies or guidelines posted on the site. If you do not agree with these Terms, you should not access or use our services.
2. Services Provided
CCXAI is a comprehensive communication platform designed to enhance customer interaction through call management, chat, voice and video conferencing, SMS/TEXT, email integration, and more. We provide various features that help businesses manage customer service, support, and communication needs.
3. User Registration
To access certain features of the CCXAI platform, you may be required to register an account. When registering, you agree to:
- Provide accurate, current, and complete information.
- Maintain the confidentiality of your login credentials and account details.
- Notify us immediately if you suspect any unauthorized use of your account.
You are responsible for all activities that occur under your account.
4. Use of Services
You agree to use CCXAI and its services only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the platform in any way that violates applicable laws or regulations.
- Upload, post, or transmit any unlawful, harmful, or objectionable content.
- Engage in any activity that could disrupt, damage, or interfere with the services, including hacking, spamming, or attempting to bypass security measures.
- Use our services to store or transmit data in violation of intellectual property rights, privacy laws, or other legal obligations.
5. Billing, Payments
5.1 Subscription and Pricing
Our CCXAI platform offers different subscription plans. By subscribing to any of our plans, you agree to the pricing and payment terms outlined on our website.
- Subscription fees are billed annually or monthly, depending on the plan you select.
- Payments for subscriptions are due at the start of each billing cycle and are non-refundable.
- We reserve the right to modify our subscription pricing or billing structure with prior notice.
5.2 Applicable Taxes
Applicable Taxes: Unless otherwise stated, the Subscription Charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, GST, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). You are responsible for paying the Taxes that would be levied against You by government authorities. We will invoice You for such Taxes if We believe We have a legal obligation to do so and You agree to pay such Taxes if so invoiced.
5.3. Free Trials
If you sign up for a Free Trial of CCXAI, you will have access to the platform’s features for a limited time. Free Trials are subject to the following:
- Free Trial access is for a specified period (e.g., 7, 14, or 30 days) and ends automatically when the trial expires unless you upgrade to a paid subscription.
- You may be required to provide payment information during the Free Trial period, but you will not be charged until the trial expires, unless you upgrade to a paid subscription.
5.4. Renewal
Your subscription to the Service(s) will renew automatically for a Subscription Term equivalent in length to the then expiring Subscription Term. Unless otherwise provided for in any Form, the Subscription Charges applicable to Your subscription to the Service(s) for any such subsequent Subscription Term shall be Our standard Subscription Charges for the Service Plan to which You have subscribed as of the time such subsequent Subscription Term commences. You acknowledge and agree that, unless You terminate Your Account. Your credit card will be charged automatically for the applicable Subscription Charges.
Explicitly mention cancellation procedures before renewal. We may use a third party service provider to manage credit card and other payment processing; provided, that such service provider is not permitted to store, retain or use Your payment account information except to process Your credit card and other payment information for Us. You must notify Us of any change in Your credit card or other payment account information, either by updating Your Account or by e-mailing Us
7. Data Protection and Privacy
We take your privacy seriously. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data.
By using our services, you consent to the collection and processing of your personal data as described in our Privacy Policy.
8. Intellectual Property
All intellectual property rights in the CCXAI platform, including but not limited to logos, trademarks, content, software, and designs, are owned by SBNA Software Solutions or its licensors. You may not copy, modify, distribute, or create derivative works based on our intellectual property without our express permission.
9. Termination and Suspension
We reserve the right to suspend or terminate your access to the CCXAI platform at our discretion if we believe you have violated these Terms or if we are required to do so by law. Upon termination, your account and access to the platform will be deactivated, and any data associated with your account may be deleted.
10. Limitation of Liability
To the fullest extent permitted by law, SBNA Software Solutions is not liable for any direct, indirect, incidental, special, or consequential damages arising from:
- Your use or inability to use the CCXAI platform.
- Any data loss, unauthorized access, or security breach.
- Any actions or omissions of third parties.
We do not warrant that the services will be error-free, uninterrupted, or secure. To the extent permitted by law” to enhance legal protection
11. Indemnification
You agree to indemnify, defend, and hold harmless SBNA Software Solutions and its affiliates, employees, and agents from any claims, liabilities, damages, losses, costs, and expenses arising from your use of CCXAI, your violation of these Terms, or your infringement of any rights of others.
12. Modifications to Terms
We may update or modify these Terms at any time. If we make significant changes, we will notify you via email or by posting a notice on our website. Your continued use of the platform after any changes indicates your acceptance of the modified Terms.
13. Governing Law
These Terms are governed by and construed in accordance with These Terms are governed by the laws of Georgia, USA. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts
14. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Email: info@ccxai.in / info@sbnasoftware.com
Phone: +1 (402) 909-3281 / 0422 497 5904
US Office Address: 4430 Martel Drive, Cumming, GA 30040.
India Office Address: Module no: 9,10, Ground Floor, Tidel IT Park ELCOT – SEZ, Villankurichi Rd, Coimbatore, Tamil Nadu 641014, India