CCXAI - Frequently Asked Questions (FAQ)
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Have questions about setting up or using CCXAI? We’ve got answers. Explore the most frequently asked questions to get started fast, understand billing, customize your widget, or connect with support — all in one place.
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CCXAI is an AI-powered contact center platform that enables businesses to handle real-time customer conversations across chat, voice, and video. It supports both automated and human-agent interactions.
CCXAI is ideal for businesses of all sizes — including startups, enterprises, healthcare providers, eCommerce stores, and service-based companies looking to modernize customer communication.
CCXAI boosts engagement through instant responses, smart routing, AI-powered flows, and multichannel support — ensuring faster resolution and better customer satisfaction.
Features
Currently supported:
Web Chat
VoIP Calls
PSTN Phone Integration
Video Calls
Coming soon: SMS and Email
Yes, CCXAI offers API and webhook support to integrate with popular CRMs like Salesforce, HubSpot, Zoho, and custom platforms.
Yes. Agents can forward or transfer voice calls and chat sessions to other team members or departments seamlessly.
By default, an agent can handle:
Multiple chat sessions (limit configurable by admin)
One voice call at a time
Setup & Usage
Setup is easy:
Choose a plan
Configure your tenant
Install the widget or plugin on your website
Add agents and start engaging with users
No downloads are required. CCXAI is cloud-based and works from any modern browser. For WordPress or Shopify users, plugins are available.
Yes, CCXAI includes a powerful Call & Chat Flow Builder that lets you design custom workflows, routing logic, response templates, and escalation paths — without coding.
Security & Compliance
Yes. CCXAI uses:
End-to-end encryption
Access control with roles and permissions
Session logging and audit trails
It is designed to support HIPAA and GDPR compliance.
All data is stored on secure cloud servers (Azure), with adherence to regional data protection regulations based on tenant location.