Privacy Policy

Data Collection and Usage

CCXAi, a product of SBNA Software Solutions Pvt Ltd, is committed to protecting your privacy and being transparent about how we collect, use, and store your personal information. This Privacy Policy applies when you access or use our website, platform, or communication services.

1. Information We Collect

We collect information to provide and improve our services:

1.1 Personal Information

We collect the following personal information when you create an account or interact with our platform:

Basic Contact Information: Name, email address, phone number, company name, and billing details.
Payment Details: These are processed securely by third-party payment providers compliant with the Payment Card Industry Data Security Standard (PCI DSS).
Communication Data: Includes chat logs, call records, and emails for customer support and operational purposes.

1.2 Automatically Collected Information

We automatically collect certain technical information when you use our services:

1.3 Third-Party Data

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Provisioning: To operate, maintain, and enhance our communication platform.
Payment Processing: To handle payments, subscriptions, and transactions.
Customer Support: To improve our customer service and personalize user experiences.
Security: To detect and prevent fraud, unauthorized access, or other security threats.
Legal Compliance: To comply with legal obligations and enforce our Terms of Service.

3. Consent Logging

For Twilio A2P compliance and transparency, when you provide consent to receive communications, we record the date, time, and IP address of the consent. This ensures an accurate audit trail.

4. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children. If we learn that a child has provided personal data, we will delete it immediately.

5. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for collecting and processing your personal data includes:

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have certain rights over your personal data:

6.1 GDPR (For EU/EEA Users)

Right to Access: You can request a copy of your personal data.
Right to Rectification: You can correct inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your data under specific conditions.
Right to Restrict Processing: You can limit how we process your data.
Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
Right to Object: You can opt-out of certain data processing activities.

6.2 CCPA (For California Residents)

Right to Know: You can request details about the categories of personal data collected and how it is shared.
Right to Delete: You can request deletion of your personal data.
Right to Opt-Out: You can opt-out of the sale of your personal data (if applicable).
Right to Non-Discrimination: You will not be penalized for exercising your privacy rights.

To exercise your rights, please contact us at support@ccxai.in.

7. Data Security Measures

We take your data security seriously and implement the following measures to protect your information:

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve any disputes. Once no longer needed, we securely delete or anonymize the data

9. Data Breach Notification

In the unlikely event of a data breach affecting personal information, we will notify affected users promptly via email and take steps to mitigate any risks.

10. Third-Party Sharing & Integrations

We do not sell or rent your personal data. However, we may share it with the following entities:

Service Providers: These include payment processors, CRM tools, and analytics platforms that help us deliver our services. These third parties are subject to strict confidentiality agreements.
Legal Authorities: If required by law or to protect our rights, we may share your data with legal authorities.
Business Partners: With your consent, we may share your data with business partners for integrations or service enhancements.

11. International Data Transfers

If you access our services outside the United States, your personal data may be transferred to, and processed in, countries that may not have data protection laws that are equivalent to those in your country. However, we ensure compliance with applicable data protection laws, such as using Standard Contractual Clauses for data transfers under GDPR.

12. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience. By using our website, you consent to our use of cookies as described in this policy. You can manage your cookie preferences through your browser settings at any time.

13. User Communication Preferences

You can update preferences or withdraw consent at any time by contacting support@ccxai.in or via your account settings. Opting out does not affect service-related communications.

14. Links to Other Websites

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of external sites before sharing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes via email or by posting a prominent notice on our platform

16. Contact Information

For any questions or privacy-related concerns, contact us at:

Email: support@ccxai.in
Phone: +1 (402) 909-3281 / 0422 497 5904
US Office: 4430 Martel Drive, Cumming, GA 30040
India Office: Module No: 9,10, Ground Floor, Tidel IT Park ELCOT – SEZ, Villankurichi Rd, Coimbatore, Tamil Nadu 641014, India